Refund policy

We will gladly accept returns for items purchased through our website within 30 days of the purchase date for a refund or replacement. *Health & beauty, rice cookers, mochi makers, and Hario products are final sale. Items opened from its original packaging, damaged, or showing evidence of use are not returnable.

Please contact us at customer-care@merae.com to start the return process.

Please write your order number clearly on a piece of paper and include it in the box. Pack your item(s) carefully to ensure they do not get damaged during transit. Please note that items received damaged will not be refundable. Return shipping fee will be the customer’s responsibility. We suggest an insured mail service to protect your package from the risk of damage or loss.

Items will be inspected to determine their eligibility for a refund. Updates on return status will be emailed to you. Refunds will be credited back to the original method of payment. Gift cards or store credits will be credited back in the same form and cannot be credited as cash. Refunds will be for the purchase price of the item only. Shipping charges for original delivery cannot be refunded except in special cases.

Items damaged during delivery

Photo Documentation Requirements

Photo documentation can be submitted for a timely resolution of your damaged package claim. We request the following seven digital pictures:

1. A photo of the damaged item
2. A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
3. A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
4. A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number, which usually begins with 1Z)
5. A close-up photo of the box manufacturer’s certificate (BMC), if available
• The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box.
• The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
6. Two photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides.)
7. Dimensions of the box, including the package height, length, and width

The online claims application supports following file formats:

• .JPG
• .JPEG
• .TIF
• .TIFF
• .BMP
• .PDF
• .DOCX
• .PNG