Please email us at customer-care@merae.com and a sales representative will get back to you.

We will gladly accept returns for items purchased through our website within 30 days of the purchase date for a refund or replacement. *Health & Beauty, Panasonic rice cooker products, and Hario products are final sale. Items opened from its original packaging, damaged, or showing evidence of use are not returnable.

Please contact us at customer-care@merae.com to start a return process.

Include a copy of your order confirmation invoice and pack return item(s) carefully so it does not get damaged during the transit process since items received damaged will not be refundable. We suggest insured mail service to protect your package from the risk of getting damaged or lost. 

Refunds will be credited back to the original method of payment. Gift returns will be credited back on the original buyer's credit card. Refunds will be for the purchase price of the item only. Shipping charges for original delivery and return cannot be refunded except for special cases. 

Read the full return policy

Photo documentation is required for resolution of your damaged package claim. Email order information and photos to customer-care@merae.com. We request the following seven digital pictures (provide as much photos as possible):

1. A photo of the damaged item
2. A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
3. A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
4. A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number, which usually begins with 1Z)
5. A close-up photo of the box manufacturer’s certificate (BMC), if available

• The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box.
• The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.

1. Two photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides.)
2. Dimensions of the box, including the package height, length, and width

The online claims application supports following file formats:

• .JPG
• .JPEG
• .TIF
• .TIFF
• .BMP
• .PDF
• .DOCX
• .PNG