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FAQ

How should I care for my product?
All glasses and lids are dishwasher safe. Avoid putting mesh strainers and other parts in the washer. If hand washing, use warm water and a soft sponge with dish-washing liquid, applying light pressure. Do not use material that may scratch glass including a dry sponge, and do not use a cleanser that contains polisher.

An item I would like to purchase is listed as 'Out Of Stock'. What does this mean?
Due to overwhelming popularity of some of our products, it may occur that an item is out of stock.  Please call or email us at customer-care@merae.com for details on when the item is expected to be back in stock.

What is your return policy?
We will gladly accept returns for items purchased through our website within 30 days of the purchase date for a refund or replacement. We strongly recommend that you contact us at customer-care@merae.com before you return any items. Items showing evidence of use are not returnable. Unfortunately, all Health & Beauty, Vantelin Support and Hario products are final sale.  Refunds will be for the purchase price of the item only.  Shipping charges cannot be refunded.  Gift returns will be credited back on the original buyer's credit card. Include a copy of your invoice and ship to: Merae 568 S. Alameda St.  Los Angeles, CA  90013

Is there a way I can order spare parts?
We do not carry spare parts at this time, but if you email us the product item number and the part that you need, we will try our best to help you. You can reach us at customer-care@merae.com.

I’m a retailer and am interested in purchasing wholesale. Who can I contact?
Please email us at customer-care@merae.com and a sales representative will get back to you. 

I still have a question.  How can I contact you?
For further info, please email us at customer-care@merae.com or you may call us toll-free at 1-877-677-7773 and a customer service representative will get back to you.